Pricing

Priced like infrastructure. Not enterprise.

NetSuite-class operational scope at roughly one twentieth the cost. One bill that replaces ten to twenty separately-billed tools, with a UI built for 2026 and a contract you can read.

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Most DTC brands

Growth

For founders and ops leads consolidating off Shopify apps and spreadsheets.

starts at
$2,400/mo, billed annually
Up to 100,000 orders / mo
Start free trial
  • Every L0 surface, every L1 reference app
  • Up to 5 channels, 2 warehouses
  • Standard agents (Triage, CS draft, Inventory rebalance)
  • Open marketplace access
  • Email and chat support, 1 business day
  • Full data export (Parquet, DuckDB, API, webhooks)
  • SOC 2 Type II, audit logs, SSO
Most multichannel ops

Scale

For brands running real volume across Shopify, Amazon, marketplaces, and EDI wholesale.

Customvolume + features
Unlimited orders, channels, warehouses
Talk to sales
  • Everything in Growth, no order ceiling
  • Native EDI 850, 855, 856, 810, 940 to retail trading partners
  • Dedicated solutions engineer
  • Custom agents and custom L1 apps on request
  • Priority support with 4-hour SLA
  • Multi-region (US, EU, AU), custom DPAs
  • Quarterly business review
3PLs, agencies, holdcos

Platform

For platform builders running CCEN as the substrate for many merchants.

Customplatform contract
Multi-tenant, white-label
Talk to sales
  • Everything in Scale
  • Multi-tenant data partitioning, per-merchant isolation
  • Per-merchant billing and ops surfaces
  • White-label shells, custom marketplace shelves
  • Strategic partnership access
  • Roadmap input, design partner program
  • Named technical account manager

All prices in USD. Volume-based pricing brackets revisited annually. Annual contracts billed quarterly available on Scale and Platform.

The math

What you’re really paying today. And won’t.

A typical multichannel operator at $20M GMV runs about twelve separately-billed SaaS tools. Each one charges to store the same orders, customers, and SKUs, then charges again for the integration to the next one over.

CCEN replaces the lot. Below is what we typically see operators retire on the way in.

Stitched stack, monthly~$20M GMV reference
$12,650/mo
Across 12categories. Doesn’t count the headcount keeping it stitched together.
OMS
ShipStation, Skubana
~$1,200
WMS
ShipHero, Logiwa
~$2,200
Inventory
Cin7 Core, Luminous
~$1,100
Listings (PIM)
Plytix, Akeneo
~$800
Customer service
Gorgias, Richpannel
~$600
CRM and email
Klaviyo, ActiveCampaign
~$1,500
Attribution
Triple Whale, Northbeam
~$1,400
Reviews
Yotpo, Stamped
~$350
Returns
Loop, ReturnGo
~$500
Subscriptions
Recharge, Skio
~$600
Finance + GL
A2X, Finaloop
~$900
EDI
SPS Commerce
~$1,500
Stitched today$12,650/mo
CCEN Scale (typical)~$3,500/mo
Compare tiers

The full table, no asterisks.

FeatureGrowthScalePlatform
Core platform
L0 entities (Orders, Products, Customers, Listings)
L1 reference apps (Inventory, Warehouse, Shipping, Returns, Finance, CS, Marketing, Channels)
Reports builder + AI composition
Marketing Moments calendar
Order ceiling100k / moUnlimitedUnlimited
Channels5UnlimitedUnlimited
Warehouses2UnlimitedUnlimited
Agents and AI
Standard agents library
Custom agents and tool registration
Forkable L1 apps (the quine model)
Agent rate limitsStandardHighCustom
Channels and integrations
Shopify, Amazon, Walmart, eBay, TikTok Shop
Native EDI (850/855/856/810/940)
Trading partner directory (Walmart, Target, Macy's, Costco)
Custom integrations (built by SE)
Data and exports
Parquet exports to your bucket
DuckDB-native query layer
API + webhooks
SFTP delivery for legacy partners
ClickHouse OLAP access (BYO query)
Security and compliance
SOC 2 Type II
SAML/OIDC SSO, SCIM provisioningSSO
Multi-region (US, EU, AU)
Custom DPA + sub-processor list
HIPAA, FedRAMP trackOn request
Support
Email and chat support1 biz dayPriorityPriority
Dedicated solutions engineer
Quarterly business review
Named technical account manager
Migration

14 days to live. 90 to retired ERP.

We don’t outsource migrations to a partner network. A CCEN solutions engineer leads the move from kickoff to first live order, then stays on for at least 30 days post-launch.

The pattern: connect channels first, import the catalog, hot-swap orders into CCEN, retire the old OMS. WMS, finance, and CS follow on a tighter schedule once orders are flowing.

  1. 01
    Day 1 to 3
    Kickoff and connect
    Channels live (Shopify, Amazon, marketplaces). Catalog imported. Sandbox inventory snapshot.
  2. 02
    Day 4 to 10
    Hot-swap orders
    Orders cut over channel by channel. The old OMS becomes read-only. Returns and CS start in parallel.
  3. 03
    Day 11 to 14
    Go live
    First production day on CCEN. Solutions engineer on standby. Daily standups for the first week.
  4. 04
    Week 3 to 6
    Operations + finance
    WMS rolled out warehouse by warehouse. A2X and bookkeeper retired. Live FIFO COGS.
  5. 05
    Week 7 to 12
    Replace the legacy ERP
    GL, accruals, period close on CCEN. Old NetSuite or QuickBooks becomes a read-only archive. Most operators retire it by day 90.
Pricing FAQ

Questions we hear.

Why volume-based pricing instead of per-seat?
Because operations teams need every operator on the platform. Per-seat pricing punishes you for using the tool. We price against the size of your business, not the size of your headcount.
What does Growth actually include?
Every L0 surface (Orders, Products, Listings, Customers, Calendar, Reports), every reference L1 app (Inventory, Warehouse, Shipping, Returns, Finance, CS, Marketing), the standard agents library, full data export, and access to the open marketplace. The order, channel, and warehouse ceilings exist so we can offer a published price; cross them and you move to Scale.
Are marketplace apps included?
First-party CCEN apps and the open-source reference L1 apps are included. Third-party apps are priced by the developer who built them. CCEN does not take a cut of marketplace revenue from operators.
Can we self-host?
Not today. CCEN runs on Vercel for the host application, Neon for Postgres, ClickHouse for OLAP, Typesense for search, and Redis for caching. If you have a deployment requirement (sovereign cloud, FedRAMP, air-gapped), talk to us on the Platform tier.
What's the migration look like?
Most operators replace 10 to 20 tools when they move to CCEN. Our solutions team builds importers for your top three tools (the ones holding the bulk of your data). The long tail goes through our migration playbook with templates for the most common SaaS exports. Median time to live is 14 days for Growth, 6 weeks for Scale.
Can we leave?
Yes, easily. Every L0 entity is exportable as Parquet to your S3 bucket on a schedule. Every uploaded file is downloadable. Every webhook can be redirected. The data is yours, in formats your warehouse already speaks.
Do you offer non-profit, starter, or design-partner pricing?
Yes to all three. We have a starter program for early-stage operators (under $1M GMV), a non-profit track at 50% off Growth, and a design-partner program for operators willing to ship feedback fast in exchange for roadmap input.
Do you charge for support?
No. Support is included on every tier. Response SLAs scale with the tier (1 business day on Growth, 4 hours on Scale, 1 hour on Platform).

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