Outbound fulfillment, batched and labeled.
Smart package selection from three-dimensional fit. Multi-carrier rate-shopping that respects your SLAs and contracts. ETAs from carrier zone and service level. Labels, packing slips, and manifests on one keystroke. Proof-of-delivery wired back to the order.
The shape of shipping in CCEN.
Shipping is the outbound app. It reads from Orders and Fulfillments, picks the right carrier and service from your contracts, generates labels and slips, manifests at end of day, and writes tracking and POD back to the order. Customer-facing tracking pages render on your domain, not a co-branded carrier page.
The cheapest carrier that meets the promise.
Rate-shop is not a global cheapest. It is the cheapest service that meets the order's promised delivery date, the channel's SLA, and your contract terms. UPS, USPS, FedEx, DHL, OnTrac, and regional carriers compete on the same comparison.
Negotiated rates from your carrier accounts feed in directly. The comparison shows your cost, not the rack rate. Surcharges for residential, fuel, dim weight, and oversize are precomputed. The label price is the price.
When a service is unavailable due to a regional outage or weather event, the rate-shop falls back to the next compliant option and flags the order. Operators see the swap in the audit trail. Customer ETAs update on the tracking page.
One keystroke prints the wave.
Batches group orders by carrier, service level, package type, and overlap with the warehouse pick path. The system suggests batches when the queue crosses your configured thresholds, and operators can compose batches manually when a wholesale shipment lands.
When the batch prints, labels, packing slips, and pick lists come out together, sorted by pick path. Each label is QR-stamped to the order id so a misroute fails loud at the scan. End of day, the manifest goes to the carrier with one click. Pickup logged. Tracking handed off.
Reprint is one click. Void is one click. A canceled label re-credits to your carrier account through the carrier API. Refund flows reconcile postage as a line item, not a mystery debit.
Customs paperwork, tracking pages you own.
International shipping is first-class. DDU and DDP terms per channel and per destination. Customs paperwork generated from the order. IOSS for EU sellers. HS codes per SKU, kept current through the tariff classification editor. Returns work both ways.
Customer tracking pages render on your domain, in your brand. Not a co-branded carrier page with banner ads. The page shows the carrier's tracking updates, the predicted delivery window, and a one-click contact-CS button that opens a ticket pre-populated with the order context.
ETA prediction blends the carrier promise with historical zone-level performance from your own shipments. A customer in Florida ordering on Friday gets a date that reflects how UPS Ground actually performed on that lane last quarter, not the carrier's marketing promise.
Three numbers that change the moment you connect a carrier.
Negotiated cost, not rack rate
Your carrier accounts plug in directly. The comparison shows what you actually pay, including surcharges. The label price is the price.
Pack-out fit picks the smallest box
Three-dimensional fit selects the smallest box from your library that contains the items. Stop overpaying for dim weight on small orders.
ETAs from your own lane data
Predicted delivery windows blend carrier promise with how the carrier actually performed on your lanes last quarter. Honest dates, every time.
Shipping depth that earns its keep.
Multi-carrier rate-shop
UPS, USPS, FedEx, DHL, OnTrac, regional carriers. Negotiated rates. Cheapest service that meets the promise.
Smart batching
Group by carrier, service, package, pick-path overlap. Print labels, slips, and pick lists in one keystroke.
ETA from zone + SLA
Predicted delivery windows blend carrier promise with your historical lane performance, not marketing copy.
Labels and packing slips
Branded slips. QR-stamped labels for scan verification. Reprint and void with one click.
End-of-day manifest
One click to manifest the carrier. Pickup logged. Tracking handed off. Audit trail closed.
Proof of delivery
Tracking updates wired to the order. POD images attached. Disputes ship with the trail.
International shipping
DDU and DDP terms per channel. Customs paperwork generated. IOSS for EU. HS codes kept current.
Insurance and signature
Per-rule insurance, signature required, adult signature, by SKU value or destination zone.
Postage reconciliation
Voids re-credit through carrier APIs. Refund flows treat postage as a line item, not a mystery debit.
Pick a carrier, see the cost on a real lane.
The same 4-line order to a 919 zip code, costed across the four carriers most US operators run. Your contract rates fold in directly. Toggle between carriers to see the cost, transit days, and what the rate-shop would pick on this order.
UPS Ground at your negotiated rate, including residential and fuel surcharge. Pickup logged on the EOD manifest.
- Negotiated 28% off rack rate
- Predicted delivery Wed, Sept 24
- Lane historical on-time: 94%
FedEx Home Delivery at your contract rate. Comparable transit, slightly higher cost on this lane.
- Negotiated 25% off rack rate
- Predicted delivery Wed, Sept 24
- Lane historical on-time: 91%
USPS Ground Advantage. Cheaper but one day slower on this lane. Falls outside the channel's three-day SLA.
- Cheapest service on this lane
- Predicted delivery Thu, Sept 25
- Fails channel SLA · not selected
OnTrac on a regional lane. Two-day transit at a competitive rate. Picked by the rate-shop on this order.
- Regional carrier · 2-day transit
- Predicted delivery Tue, Sept 23
- Selected · cheapest within SLA
The carriers, accessory tools, and the tracking surface.
First-party integrations to the carriers most US operators use, plus international and the tools your CS and accounting teams already run.
“Our average label cost dropped 14 percent the first month on CCEN's rate-shop. Not because we negotiated better. Because we stopped sending oversize boxes when a smaller one fit. The pack-out fit model paid for the platform.”
Outbound ops on one keystroke.
Connect your carrier accounts, import a wave, and see batching, rate-shop, labels, and manifests run end to end.